Refund an order & void a UPS package

On this page

• Step 1: Remove items
• Step 2: Void UPS package 
• Step 3: Refund order 
• Scribe

Step 1: Remove items from order

1. Log in to your CompleteDTC account.
2. Go to "Orders".
3. Click on the "Find" tab.
4. Choose what criteria you would like to search by, enter the necessary information, click "Find"
5. Open the order you need to refund.
6. Click the red "Advanced" button.
7. Select "Unconfirm order" and click "Do it" so you can begin making changes.
8. Remove each item from the order by clicking the red circle next to the item name.
9. Click the refresh button next to the shipping rate to reset the shipping to $0.00. If the discounts and/or sales tax don't say "0.00", click the associated refresh button.
10. Click "Save changes" in the top left of the order details screen.

Step 2: Void UPS shipment

1. Within the order details from above, look for the shipment section in the right column.
2. Under actions, click the red circle.
3. When asked if you are sure, click "Yes - continue".
4. Click "OK".

Step 3: Process refund

1. Within the order details, under "Order Status" click "confirm order".
2. Go down to the "Payments" section under "Shipment" and click the green plus button next to "Payments".
3. Click the dropdown next to "Credit Card" to select the card to use for the refund.
4. Click "Charge".
5. The refund has been process and will appear below the original payment.

Related Topics

Manage order: order basics

Manage order: order details

Manage order: order actions

Manage order: advanced controls